Understanding and managing user experience design
This full day course will help you and your team to plan the timing, scope, and staff requirements of user experience (UX) work.
You will learn about:
This course will benefit people who:
This course was designed with the needs of the Australian public service in mind. It is informed by the DTA Digital Service Standard, the APS learning design standards for digital, and the SFIA digital skills and competency framework.
'Leading UX' is also available as two connected half-day courses. They are:
At the end of part 1 of the course (‘Understanding UX’), participants will be able to:
At the end of part 2 of the course (‘Managing UX’), participants will be able to:
‘UX Leadership’ aligns to the following APSC Learning Design Standards :
1. Introduction to Interaction Design in an Agile Government Digital Context
1.1 Transforming Government Digital services
- Describe the role of Interaction Design in meeting the Digital Service Standard
1.2 Introduction to Interaction Design
- Explain the fundamentals of Interaction Design
2. User research for Interaction design
2.1 Understand the problem set and the needs of the User
- Discover the needs of the user Undertake research to generate user insights along with the User Researcher.
2.2 User Research for the purposes of Interaction Design
- Design, run and analyse experiments which generate user insights
3. Key Skills of Interaction Design
3.1 Principles of design
- Apply the principles of design in a digital context
1. Why Government needs agile delivery management
1.1 Agile definition
- Define agile and agile delivery management
- Describe the core values and success criteria of agile thinking
- Articulate the difference between agile thinking and a traditional waterfall approach
1.3 The history of agile
- Outline how agile thinking evolved
3. Frameworks and practices of agile delivery
3.1. A detailed look at the project and service development frameworks
- Describe the key project management frameworks
5. Managing an agile delivery team
5.3. User centricity and the agile team
- Describe a user centred approach and how it informs the product backlog
1. Accessible and inclusive Australian Government services
1.1. Defining accessibility and inclusion
- Explain the importance of making Australian Government services inclusive and accessible.
3. Accessibility throughout the product lifecycle
3.1. What to do in Discovery
- Influence discovery research to address accessibility and inclusion
4. Championing accessibility within your organisation
4.2. Advocating for change
- Promote an organisational focus on accessibility and inclusion.
4.3. Influencing strategically
- Influence and negotiate to ensure accessibility and inclusion are considered in corporate decision making
1. The role of user research in the digital service design context
1.1. User research for government services
- Describe the role of user research in meeting the Digital Service Standard
- Explain the importance of understanding all user groups
- Conduct user research
- Conduct user research as a team sport
2. User research protocols and governance
2.2. Ethics
- Apply ethical considerations in designing and conducting research
3. User research in the different design and delivery phases
3.1. User research in discovery
- Describe the purpose of user research in discovery
- Identify user groups to conduct research with
- Select the user research activities in discovery
- Describe the user research activity outcomes
4. Methods and tools of user research
4.1. Selecting the right research method
- Define a technique to help in applying a user research method
- Identify the intended stage and purpose for each method
4.4. Contextual research and observation
- Define what is contextual research and when to conduct it
- Conduct a contextual research session
4.9. Using moderated usability testing
- Demonstrate the process of moderated usability testing