Solving hard problems leads to better solutions
In this 2 hour workshop, you will find out how embracing the complexities and constraints of disability can lead to products and services that are better for everyone.
You will learn about the 3 core principles of inclusive design:
This course uses video of user research with a disabled person. Conducting user research with a disabled person is not included in the session.
This course will benefit people who:
Sample text. Click to select the text box. Click again or double click to start editing the text.
This course was designed with the needs of the Australian public service in mind. It is informed by the the APSC Public Service Disability Employment Strategy 2020-25, the Disability Discrimination Act 1992, the Web Content Accessibility Guidelines (WCAG) 2.1 the DTA Digital Service Standard, the APS learning design standards for digital, and the SFIA digital skills and competency framework.
At the end of the course, participants will be able to:
‘Inclusive design’ aligns to the following APSC Learning Design Standards:
1. Accessible and inclusive Australian Government services
1.1. Defining accessibility and inclusion
Explain the importance of making Australian Government services inclusive and accessible.
2. Mandatory requirements for accessibility
2.1. Comply with accessibility legal
and policy framework
3. Accessibility throughout the product lifecycle
3.1. What to do in Discovery
Influence discovery research to address accessibility and inclusion
4. Championing accessibility within your organisation
4.2. Advocating for change
Promote an organisational focus on accessibility and inclusion.
4.3. Influencing strategically
Influence and negotiate to ensure accessibility and inclusion are considered in corporate decision making
1. The role of user research in the digital service design context
1.1. User research for government services
Describe the role of user research in meeting the Digital Service Standard
Explain the importance of understanding all user groups
Conduct user research
Conduct user research as a team sport
2. User research protocols and governance
2.2. Ethics
Apply ethical considerations in designing and conducting research
3. User research in the different design and delivery phases
3.1. User research in discovery
Describe the purpose of user research in discovery
Identify user groups to conduct research with
Select the user research activities in discovery
Describe the user research activity outcomes
4. Methods and tools of user research
4.1. Selecting the right research method
Define a technique to help in applying a user research method
Identify the intended stage and purpose for each method